Customer Relationship Manager (CRM)

A business intelligence tool that provides an in-depth understanding of customer interactions.

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Why use us?

These are some reasons why many people choose to use Cloudline.

Visitor marketing data collection

Collect valuable visitor data for maketing and re-engagement to ensure their return.

Optimised for performance

We are constantly testing new ways to refine your business through technology, committed to its long term success.

First class customer support

Your visitors are our visitors. Same day support

Segmentation

Group customers by spend, frequency of visit and onsite preferences for personalized marketing campaigns

Segmentation also helps your teams:

  • Identify patterns of top spending customers
  • Group visitors based on loyalty metrics for membership campaigns
  • Reduce customer churn through rescue campaigns

360° Customer View

Drill down into key customers to understand what they value most about your site

This also helps your teams:

  • Build targeted campaigns for key customers to further customer loyalty
  • Support customer service and understand where experiences could be improved 
  • Notify customers when their seasonal favorites are back in operation

Onsite Behavioral Data

Understand customer behavior onsite to optimize and refine the customer experience

This also helps your teams:

  • Track the performance of different units and experiences onsite
  • Identify trends of different segmentation groups onsite
  • Understand key offerings and experiences critical to customer retention

TESTIMONIALS
Our customers love us

NICK DE CANDOLE

Owner @Hobbledown

ThEIR APP AND TEAM HAVE DELIVERED EXCEPTIONAL VALUE

We began working with Cloudline in June 2020, both their team and platform have delivered exceptional value to our business over the period. The platform & app have been well received by our visitors with 9/10 stating it improved their visit.

January, 2022

Ollie Greenhalgh

Founder @Openaire

wE GOT SET UP AND WERE SERVIng CUSTOMERS ON THE SAME DAY

We began working with Cloudline in August 2021 as a drop-in replacement for Dines. We got set-up, implemented a new feature needed for our workflow, and were serving customers on the same day. We had a great experience and look forward to operating our future events using their platform.

January, 2022

Caroline Cooney

Guest Experience Manager @Hobbledown

Always OFFERs FANTASTIC SUPPORT

Cloudline has been brilliant with the setup of this all and always offers us such fantastic support.

January, 2022

Any Questions? Get in touch!

If you have any questions about our product, company, or whether we can be of help to you, please don't hesitate to get in touch with us. One of our team will get back to you within 24 hours* with the information you need, or to organize a demo if appropriate.

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