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A smarter guest app for hotel ordering and service

Give guests the freedom to browse, order and pay from their own device, while we help streamline F&B operations, increase spend and deliver a smoother hotel experience.

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Features
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Open new F&B revenue streams

Give guests more ways to order, spend and engage across your hotel, while we help reduce service pressure and improve operational efficiency.
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Order & Pay
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Seamless Order & Pay

Boost revenue and guest satisfaction with Cloudline’s mobile Order & Pay system. Enable easy, real-time ordering from any device, anywhere on your site. Simplify transactions and enhance the dining experience.
View live wait times effortlessly.
Access detailed dietary information.
Stay informed with up-to-date availability.
CRM
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AI-Powered F&B Management

Simplify menu changes with our AI-driven uploader. Drop in your menu PDF or CSV to update items, adjust prices and go live quickly, without spending hours manually editing hundreds of products.
Upload menus directly from a PDF or CSV.
Update items and pricing in moments.
Publish changes quickly across your digital ordering experience.
KDS
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Smart Kitchen Display System

Enhance your kitchen operations with Cloudline's advanced KDS. Prioritise orders, reduce wait times, and eliminate ticket loss. Experience a more efficient, paperless workflow that keeps your team on track.
Predict and measure wait times, reducing refunds.
Delegate efficiently with visibility over team capacity.
Gain performance insights and measure output KPIs.

Membership Discount Support

Reward members with flexible F&B discounts tailored to your operation. Configure multiple membership bands, automate updates and control where discounts apply, all while gaining clearer insight into purchasing patterns.
Set flat-rate or percentage discounts by membership band.
Upload a monthly membership CSV or connect via API.
Limit discounts by item, section or location.
Track member and team F&B purchasing patterns.
 Discover how Cloudline can elevate your operations.
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Go live in just one week

Benefit from a structured, expert-led onboarding journey designed to optimise your operations from day one.

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Testimonials
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How Cloudline have transformed business operations and enhanced guest experiences

Working with Cloudline has been refreshingly straightforward

“We were live quickly, our team picked it up easily, and the ROI was clear almost immediately. The support has been excellent - responsive, proactive, and genuinely focused on helping us get results.”

Formby Hall

Cloudline has made a noticeable difference at Fishers Hotel

“Since introducing the platform, we’ve seen strong guest adoption, over £22,000 processed before receiving our first invoice, and a 10% year-on-year uplift compared with the same period the year prior. We are now rolling it out to another hotel property we operate, Atholl Palace.”
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Fishers Hotel

Industries
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Proud to support a diverse range of hotels

Delivering tailored solutions that drive success and enhance customer experiences.

Balmer Lawn Hotel

  • 2 shifts saved daily by removing the need for staff to manually collect outdoor orders.
  • Approximately £240 saved per day through avoided staffing costs (£120 per shift).
  • £15,000 in drinks revenue generated from the outdoor pool area alone.

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Fishers Hotel Pitlochry

  • 10% year-on-year revenue growth achieved at The Coach House with the same staff headcount.
  • £30,000 in transactions processed through Cloudline during the pilot before the first invoice was issued.
  • Same team, stronger output—driving higher guest spend without increasing staffing levels.

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Formby Hall

  • Digital room service that replaces phone-led ordering with a modern mobile guest journey.
  • Connected resort ordering across room service, Fairway Grill, and Halfway House.
  • Member discount functionality that enables personalised, app-based offers for members and returning guests.

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Make hotel service more sustainable

We help hotels replace printed menus with a flexible digital experience that is easy to access, simple to update and always accurate, reducing reprinting costs and unnecessary waste.

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Insights
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Latest insights

The latest news, expert articles and case studies.

National insurance hikes propel hospitality towards digital automation

With national insurance hikes increasing costs, hospitality businesses are embracing digital automation to streamline operations, enhance efficiency, and maintain service quality without increasing expenses.

Read post

Enhancing customer experience with onsite brand activations in hospitality and entertainment

Discover how brand activations, both traditional and digital, can shape customer purchasing behaviour, enhance guest experiences, and drive revenue growth in the dynamic hospitality sector.

Read post

Choosing digital hardware as an F&B operator: The key to smooth operations and improved guest experiences

Discover how choosing the right digital hardware can improve your Food and Beverage operations. Learn to balance cost vs. quality and ensure smooth service, happy guests, and long-term success.

Read post

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Frequently Asked Questions

How quickly can we implement Cloudline in our business?

You can go live with Cloudline in just one day. With your images and content ready, our team ensures a swift and seamless setup process.

Do guests need to install anything to access Cloudline?

No installation is necessary. Guests can access Cloudline directly through a QR code, although the app is available for download if preferred.

Can Cloudline integrate with our existing systems?

Absolutely. Cloudline features a robust integration API that works alongside most existing systems, ensuring a smooth transition and functional synergy.

Is it possible to use only specific features of the Cloudline platform?

Yes, Cloudline is highly customisable. The visitor app only shows the functionalities you choose to use, automatically hiding any disabled features.

What support does Cloudline offer post-implementation?

We provide comprehensive support with a single point of contact for all your app-related issues, ensuring your queries and needs are addressed promptly.

How does Cloudline help in improving our revenue?

Our platform encourages digital upselling and optimises menu interactions to increase order volumes. Additionally, the data captured allows for strategic decision-making to boost overall revenue.

How does Cloudline handle dietary information and allergens?

Cloudline displays detailed dietary information, catering to specific dietary needs and preferences, and simplifies allergen tracking to comply with health and safety standards.

What measures does Cloudline take to ensure data security?

We prioritise your data security by adhering to the highest industry standards, ensuring all guest and business data is processed and stored securely.

Are you ready to transform your guest management experience?

Join Cloudline to modernise customer experiences and boost revenue. Book a discovery call today to amplify efficiency and elevate guest experiences.

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