Onboarding Timeline

Go-live in days, not months.

Set your site up for success with our structured, support-led onboarding journey.

Timeline

Each step is carefully designed to deliver operational excellence and long-term impact.

Step One

Onsite visit & evaluation (½ day)

Our specialists will come onsite to evaluate your F&B operations and determine a customised deployment plan tailored to your site’s operational needs.

What we’ll cover:

  • Workflow mapping across F&B units
  • Order fulfilment and batch cooking processes
  • Receipt printer & tablet-based configuration
  • Defining core & reheat kitchen functions
  • Supply line and outlet distribution strategies

Step Two

Menu & content upload

We digitise and optimise your menu for a smooth customer experience, increasing revenue opportunities.

Client requirement:

  • Send menu in CSV or graphical format

We'll handle:

  • Menu structure review for CX & revenue
  • Upsell placement and strategy
  • Menu segmentation by outlet, time of day & location

Step Three

Connect your bank account (20-minutes)

Set up seamless, secure and fast payments with a flexible payment architecture to suit your business model.

Client requirement:

  • Complete bank details within the platform

Options include:

  • One account across multiple sites
  • Different accounts per site
  • Multi-operator setups at unit level

Step Four

Installation, training & go-live (½ day)

We return to install equipment and train your team, live and onsite.

What we do:

  • Install tablets, printers, power & ethernet
  • Train your team on Cloudline’s platform and hardware
  • Final system checks and launch readiness

Step Five

Post go-live & ongoing support

Our support doesn’t stop at launch, we stay with you and ensure data-led growth and an evolving digital strategy.

You’ll receive:

  • Quarterly performance review calls
  • Strategic planning for next project phases
  • Continuous support and optimisation advice

Industries we work with

Empowering diverse industries with innovative solutions

Hotels

Increase guest satisfaction by streamlining on-site dining through seamless service & mobile ordering.

Golf Clubs & Driving Ranges

Elevate the guest experience with digital apps for F&B, lesson bookings, and onsite operations.

Entertainment Venues

Simplify and enhance food ordering with Cloudline Mobile Order & Pay.

Leisure & Amusement Parks

Enhance guest experience with bookable sessions, virtual queuing, and mobile food ordering.

SUCCESS METRICS

Driving tangible results

21-32%

Increase in F&B revenue

100%

Integration success rate

1 Day

Time to go live

HOW CAN WE HELP?

Frequently Asked Questions

Can you integrate with other systems?

Yes we have an integration API and can run alongside most systems.

What if I only want to use certain parts of the platform?

The visitor app only shows the functionality you are using, when disabled the app automatically hides the remaining features.

How long does it take to get up and running?

With images and content ready, we can go live in a day.

Do visitors have to install an app from the app store?

No, we are launched from a QR code but can still be installed if users want.

How do we get started?

We come onsite, setup your hardware, supply your QR codes, and train your staff. It's that easy.

Enhance Your Attraction Management

Experience effortless Attraction Management with Cloudline to digitise operations, optimise profits, and elevate visitor experiences. Let's connect today to identify new revenue streams, enhance visitor satisfaction, and capture valuable data for your business growth.

Get in touch

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