CASE STUDY
Increasing guest spend at Fishers Hotel Pitlochry
Our mobile Order & Pay platform helped Fishers Hotel Pitlochry streamline busy service periods across The Coach House and Garden Room Restaurant, increasing guest spend without increasing staff headcount.
Driving F&B revenue from day one
During peak summer months and busy event periods, Fishers Hotel Pitlochry needed a more efficient way to manage high-volume service while encouraging stronger guest spend.
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Driving F&B revenue from day one
Since launch, Fishers Hotel Pitlochry has used Cloudline to increase ordering efficiency, support existing staff and make it easier for guests to spend during busy service periods. The Coach House achieved a 10% year-on-year uplift with the same staff headcount, demonstrating how digital ordering can improve revenue without adding labour costs. During the pilot period, Fishers Hotel also took £22,000 through Cloudline before the first invoice was issued.
“Cloudline has made a noticeable difference at Fishers Hotel, helping us improve speed of service, reduce pressure on the team and generate additional F&B revenue from our existing spaces. Since introducing the platform, we’ve seen strong guest adoption, over £22,000 processed before receiving our first invoice, and a 10% year-on-year uplift compared with the same period the year prior. We are now rolling it out to another hotel property we operate, Atholl Palace. The Cloudline team have been responsive, practical and easy to work with throughout, and the results at Fishers have given us the confidence to roll the platform out at Atholl Palace. I’d happily recommend Cloudline to other hotels looking to modernise guest experience, support their teams and drive more F&B revenue.”
Brian
Fishers Hotel
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Why Choose Cloudline?
Effortless digital transformation, fast.
Our onboarding process ensures your venue hits the ground running, with tools tailored for lasting operational success and guest satisfaction.
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Driving tangible results
10%
Achieved in The Coach House with the same staff headcount.
£22,000
Taken through Cloudline before the first invoice was issued.
Same team,
stronger output
Supporting higher guest spend without additional staffing.
Powerful tools for seamless hotel and event operations
Cloudline equips your hotel with innovative features to enhance guest experiences and ensure efficiency.
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Mobile order & pay
Allow guests to order food and drinks from any location within the hotel, reducing wait times and increasing sales.
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Integrated training and support
From installation to launch and beyond, our team is your team.
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Menu optimisation and upsells
Strategically designed menus tailored to drive conversion and guest satisfaction.
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Smart analytics and insights
Access live data on spend behaviour, order trends, and performance KPIs.
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HOW CAN WE HELP?
Frequently Asked Questions
How quickly can we implement Cloudline in our business?
You can go live with Cloudline in just one day. With your images and content ready, our team ensures a swift and seamless setup process.
Do guests need to install anything to access Cloudline?
No installation is necessary. Guests can access Cloudline directly through a QR code, although the app is available for download if preferred.
Can Cloudline integrate with our existing systems?
Absolutely. Cloudline features a robust integration API that works alongside most existing systems, ensuring a smooth transition and functional synergy.
Is it possible to use only specific features of the Cloudline platform?
Yes, Cloudline is highly customisable. The visitor app only shows the functionalities you choose to use, automatically hiding any disabled features.
What support does Cloudline offer post-implementation?
We provide comprehensive support with a single point of contact for all your app-related issues, ensuring your queries and needs are addressed promptly.
How does Cloudline help in improving our revenue?
Our platform encourages digital upselling and optimises menu interactions to increase order volumes. Additionally, the data captured allows for strategic decision-making to boost overall revenue.
How does Cloudline handle dietary information and allergens?
Cloudline displays detailed dietary information, catering to specific dietary needs and preferences, and simplifies allergen tracking to comply with health and safety standards.
What measures does Cloudline take to ensure data security?
We prioritise your data security by adhering to the highest industry standards, ensuring all guest and business data is processed and stored securely.
Are you ready to transform your guest management experience?
Join Cloudline to modernise customer experiences and boost revenue. Book a discovery call today to amplify efficiency and elevate guest experiences.
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